Privacy Policy

Last Revised: 01/23/2026

Website Privacy Policy

Musser Bros. Inc. (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS text messaging.

By using our website or services, you consent to the data practices described in this policy.

Information We Collect

a. Personal Information You Provide

Full name
Email address
Phone number
Mailing address
Appointment or service-related information
Any information you submit through forms, chat, email, or SMS

b. Communication Data

SMS messages, emails, or other communications exchanged with us
Records of consent, opt-ins, and opt-outs

c. Automatically Collected Information

IP address
Browser type and version
Device type and operating system
Pages viewed and time spent on our site
Referring URLs

How We Use Your Information

We use the information we collect to:

Provide and manage our services
Send appointment confirmations, reminders, and service-related notifications
Respond to inquiries and customer support requests
Improve our website, services, and user experience
Maintain records for legal and compliance purposes
Communicate via SMS only with your explicit consent

Information Sharing and Disclosing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Messaging & A2P Compliance

If you opt in to receive SMS messages from Musser Bros. Inc.:

You may receive transactional or customer care messages, such as appointment confirmations, reminders, and service updates
Message frequency may vary
Message and data rates may apply

Opt-Out Instructions

You can opt out at any time by replying STOP to any SMS message.

For help, reply HELP or contact us directly using the information below.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only in the following circumstances:

Service Providers: With trusted third-party vendors who help us operate our business (e.g., CRM systems, SMS platforms, email services), under strict confidentiality agreements
Legal Obligations: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, sale, or transfer of assets, where permitted by law

SMS consent will never be shared with third parties for marketing purposes.

Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Improve website functionality
Analyze site usage and trends
Enhance user experience

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

Your Choices & Rights

You have the right to:

Opt out of SMS communications at any time
Unsubscribe from email communications via the link in our emails
Request access to, correction of, or deletion of your personal information

To make a request, please contact us using the information below.

Data Retention

We retain personal information only for as long as necessary to:

Provide services
Comply with legal and regulatory requirements
Maintain accurate business and communication records

When information is no longer required, it is securely deleted or anonymized.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes indicates acceptance of the updated policy.